Privacy Policy

Techempower Proprietary Limited ("TechEmpower", "we", "us") respects your privacy. This policy explains what personal data we collect through this website, our client portal and our services, why we collect it, and the rights you have under the Data Protection Act, 2024 of Botswana.

1. Who is responsible for your data

Techempower Proprietary Limited, a company registered in Botswana (company number BW00009961679), P O Box 894, Molepolole, Botswana, is the data controller. For any privacy question or request, contact us at support@techempower.co.bw or 78832007.

2. What we collect

• Quote and contact requests: your name, company (if any), email, phone number, the services you are interested in, your budget and timeline, and the project details you send us.
• Newsletter: your email address, and when you subscribed or unsubscribed.
• Client portal accounts: your name, company, email, phone number and password (stored only in a scrambled, one-way form we cannot read), plus your projects, messages, support tickets and invoices.
• WhatsApp, phone and email: whatever you choose to share when you contact us.
• Technical data: a login cookie when you sign in to the portal, and a setting in your browser remembering light or dark mode. We do not use advertising or tracking cookies.

3. Why we use it, and on what basis

• To reply to your enquiry and prepare a quote, because you asked us to (steps before entering a contract).
• To deliver, support and invoice the work we do for you (performance of our contract with you).
• To send our newsletter, only with your consent. You can unsubscribe at any time from the link in every email.
• To keep financial records required by Botswana tax and company law (legal obligation).
• To keep our systems secure and prevent misuse (our legitimate interests).

We do not sell your personal data, and we do not use it for automated decisions about you.

4. Who we share it with

We use trusted service providers to run this website and our services. They process data only on our instructions:

• Vercel (website hosting) and Render (application hosting)
• Neon (database hosting)
• Resend (sending email)
• Cloudinary (image storage)
• Google Fonts (loading the website's fonts)
• Google AdSense (showing advertisements on some pages, see section 5)
• Meta / WhatsApp, if you choose to contact us on WhatsApp

We may also disclose data where Botswana law requires it.

5. Advertising and cookies

Some reading pages on this website, such as the FAQ, gallery and industry pages, show advertisements served by Google AdSense. We never show ads on our pricing, contact or quote pages.

Google and its partners use cookies and similar technologies to show these ads, to measure how they perform and, where allowed, to personalise them based on your visits to this and other websites. We do not give Google the details you send us in a quote request, newsletter sign-up or the client portal.

You can turn off personalised ads at Google Ads Settings, and read how Google uses information from sites that show its ads at policies.google.com/technologies/partner-sites. You can also block or delete cookies in your browser settings.

6. Transfers outside Botswana

Some of these providers store data on servers outside Botswana, including in the United States. Where we transfer personal data outside Botswana, we do so in line with the Data Protection Act, using providers that apply appropriate safeguards to protect it, such as encryption in transit and at rest and contractual data protection commitments.

7. How long we keep it

• Quote requests that do not become a project: up to 24 months, then deleted.
• Client and project records, including invoices: for as long as Botswana tax and company law requires.
• Newsletter: until you unsubscribe.
• Portal accounts: while you are a client, and deleted on request once any legal retention period ends.

8. How we protect it

Data is sent over encrypted connections (HTTPS). Passwords are stored as one-way hashes. Access to client data is limited to the people who need it to deliver your project.

9. Your rights

Under the Data Protection Act, you have the right to:

• ask what personal data we hold about you, and get a copy of it;
• have inaccurate data corrected;
• have your data deleted, where we no longer have a lawful reason to keep it;
• object to, or ask us to restrict, how we use your data;
• withdraw your consent at any time, for example by unsubscribing from the newsletter;
• complain to the Information and Data Protection Commission of Botswana if you believe we have mishandled your data.

To use any of these rights, email support@techempower.co.bw. We will respond within the time the law allows, and may need to confirm your identity first.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date at the top. See also our Terms of Service.